Effective Date: August 26, 2026
These Terms of Use govern your access to and use of the Visual Armor Security website, customer portal, invoice payment features, and related online services provided by Visual Armor Security (“Visual Armor,” “we,” “us,” or “our”).
By accessing or using our website or customer portal, you agree to these Terms of Use.
Customer Portal
Visual Armor Security may provide customers with access to an online customer portal. The portal may allow customers to view account information, outstanding invoices, invoice balances, payment status, and other information related to their Visual Armor Security account.
Access to the customer portal may require an account number, username, password, email address, or other authentication information.
Customers are responsible for maintaining the confidentiality of their login credentials and for activity occurring through their account. Please notify Visual Armor Security if you believe your account or credentials have been compromised.
QuickBooks Integration
Certain customer portal features may communicate with QuickBooks Online services provided by Intuit Inc. This integration may be used to retrieve information associated with a customer’s Visual Armor Security account, including customer information, invoices, balances, and payment status.
Visual Armor Security is not affiliated with or endorsed by Intuit Inc. QuickBooks and Intuit are trademarks of Intuit Inc.
Invoices and Online Payments
The customer portal may provide access to invoices generated by Visual Armor Security and may provide links that allow customers to make payments through supported third-party payment services.
Customers are responsible for verifying invoice information before submitting payment.
Payment processing may be provided by Intuit or other third-party payment processors. Visual Armor Security does not directly store complete credit card or bank account information when payment information is entered directly into a third-party payment service.
Payments are subject to the terms, conditions, processing times, and availability of the applicable payment provider.
Account Information
Customers agree to provide accurate information when using the customer portal and to use the portal only for accounts they are authorized to access.
Attempting to access another customer’s account, invoice information, payment information, or other restricted information without authorization is prohibited.
Security
We use reasonable administrative and technical measures intended to protect information transmitted through our website and customer portal. However, no Internet-based service or electronic transmission can be guaranteed to be completely secure.
Customers should use strong passwords and should not share their customer portal credentials with unauthorized individuals.
Security and Monitoring Services
The customer portal is provided primarily for account, billing, invoice, and payment-related purposes. It should not be used to report emergencies, alarm events, fire conditions, medical emergencies, police emergencies, or other urgent security situations.
DO NOT USE THE CUSTOMER PORTAL TO REPORT AN EMERGENCY.
In an emergency, contact 911 or the appropriate emergency service.
Alarm monitoring, video surveillance, access control, installation, maintenance, and other security services provided by Visual Armor Security remain subject to the applicable customer agreement, monitoring agreement, service agreement, or other contract between Visual Armor Security and the customer.
Availability of the Portal
We may modify, suspend, restrict, or discontinue portions of the website or customer portal when necessary for maintenance, security, upgrades, or other operational reasons.
We do not guarantee that the customer portal will always be available or free from interruptions or errors.
Acceptable Use
You may not use the website or customer portal to interfere with its operation, attempt unauthorized access, introduce malicious software, circumvent security controls, obtain another customer’s information, or engage in unlawful activity.
Third-Party Services
Our website and customer portal may contain links to or integrate with third-party services, including QuickBooks Online and payment-processing services. Those services are governed by their respective terms and privacy policies.
Visual Armor Security is not responsible for the operation or availability of third-party websites or services.
Privacy
Information collected through our website and customer portal is handled according to our Privacy Policy.
Limitation of Liability
To the extent permitted by applicable law, Visual Armor Security will not be liable for indirect, incidental, special, consequential, or similar damages resulting from the use of, or inability to use, the website or customer portal.
Nothing in these Terms of Use modifies or replaces the terms of an existing alarm monitoring, security, installation, service, or other agreement between Visual Armor Security and a customer.
Changes to These Terms
Visual Armor Security may update these Terms of Use periodically. Changes will be posted on this page with an updated effective date.
Contact Us
Questions regarding these Terms of Use or the Visual Armor Security customer portal may be directed to:
Visual Armor Security
Painesville, Ohio
Phone: 440-867-1464
Email: amoon@visual-armor.com