Effective Date: August 26, 2026
Visual Armor Security (“Visual Armor,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our customers and visitors to our website.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request information or services, use our customer portal, access invoices, or make payments online.
Information We Collect
We may collect information that you voluntarily provide to us, including:
- Name
- Business or organization name
- Mailing or service address
- Email address
- Telephone number
- Customer or account number
- Login and account information
- Billing and invoice information
- Information submitted through contact forms or quote requests
- Information necessary to provide alarm monitoring, security, video surveillance, access control, installation, maintenance, or related services
We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device information, referring website, pages visited, and cookies or similar technologies.
Customer Portal and Account Access
Visual Armor Security may provide customers with access to an online customer portal.
Customers may be required to authenticate their identity using account credentials before accessing certain information. The portal may allow customers to view account information, outstanding invoices, invoice balances, payment status, and other information associated with their Visual Armor Security account.
Customers are responsible for maintaining the confidentiality of their login credentials and should notify Visual Armor Security if they believe their account credentials have been compromised.
QuickBooks and Intuit Integration
Our customer portal and accounting processes may integrate with QuickBooks Online and other services provided by Intuit Inc.
When an authorized customer accesses invoice or payment information through our website, our systems may communicate with QuickBooks Online to retrieve or process information associated with that customer’s Visual Armor Security account.
Information exchanged with Intuit may include customer information, invoice numbers, invoice dates, balances, payment status, transaction information, and other accounting information necessary to provide the requested service.
Use of Intuit services is also subject to Intuit’s applicable privacy policies and terms.
Visual Armor Security does not provide customers with direct access to our internal QuickBooks Online account.
Payment Information
Customers may have the ability to pay invoices electronically using payment services provided by Intuit or other authorized payment processors.
Depending on the payment method selected, customers may be able to pay using credit or debit cards, bank transfers, or other available electronic payment methods.
Payment card and bank account information submitted through a third-party payment processor is processed by that payment provider. Visual Armor Security does not intend to store complete payment card numbers or online banking credentials on its website servers.
Payment processors may collect and process information according to their own privacy policies, security practices, and terms of service.
How We Use Your Information
We may use information we collect to:
- Provide security and related services
- Establish and maintain customer accounts
- Respond to inquiries and quote requests
- Schedule installation or service
- Provide alarm monitoring and related customer support
- Generate and manage invoices
- Display invoice and account information through our customer portal
- Process and record payments
- Communicate regarding accounts, services, invoices, payments, or service appointments
- Maintain and improve our website and customer portal
- Detect or prevent unauthorized access, fraud, or misuse
- Maintain business and accounting records
- Comply with applicable legal and regulatory requirements
How We Share Information
Visual Armor Security does not sell personal information to third parties for their independent marketing purposes.
We may disclose information to service providers when reasonably necessary to operate our business or provide requested services. These providers may include:
- Accounting and payment-processing providers
- QuickBooks Online and Intuit services
- Alarm monitoring providers
- Website hosting and technology providers
- Email and communication providers
- Professional advisers and other business service providers
We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect Visual Armor Security, our customers, or others.
Alarm Monitoring and Security Services
When customers subscribe to alarm monitoring or other security services, information necessary to provide those services may be transmitted to authorized monitoring centers, communications providers, emergency-response organizations, or other service providers as appropriate.
The information transmitted will depend upon the services provided and the circumstances surrounding an alarm, service request, or other event.
Cookies and Website Technologies
Our website may use cookies and similar technologies to maintain website functionality, remember preferences, support customer login sessions, improve security, and understand website usage.
You may configure your browser to reject or limit cookies. Some portions of the website or customer portal may not function properly if cookies are disabled.
Data Security
Visual Armor Security uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction.
Our website uses encrypted HTTPS connections where supported. Access to customer portal information is restricted through authentication and other security controls.
No website, electronic transmission, or storage system can be guaranteed to be completely secure.
Data Retention
We retain personal and business information for as long as reasonably necessary to provide services, maintain business and accounting records, satisfy contractual obligations, resolve disputes, enforce agreements, and comply with applicable legal requirements.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites and services.
Visual Armor Security is not responsible for the privacy practices, security practices, or content of independent third-party websites. Customers should review the privacy policies of those services before providing personal information.
Children’s Privacy
Our website and customer portal are intended for customers and individuals seeking security-related products or services and are not directed toward children under 13.
We do not knowingly collect personal information from children under 13 through the customer portal.
Your Information
You may contact Visual Armor Security to request that we review or correct certain personal information associated with your account.
Some information may need to be retained for legitimate business, accounting, contractual, security, or legal purposes.
For security reasons, we may need to verify your identity before providing or modifying customer account information.
Changes to This Privacy Policy
Visual Armor Security may update this Privacy Policy periodically to reflect changes in our website, customer portal, services, technology, legal requirements, or business practices.
When material changes are made, the updated policy will be posted on this website with a revised effective date.
Contact Us
Questions regarding this Privacy Policy or our privacy practices may be directed to:
Visual Armor Security
Painesville, Ohio
Phone: 440-867-1464
Email: amoon@visual-armor.com